Zoological Society of London
When a major CAFM system implementation stalled and confidence in the platform was diminishing, Poplar Project Management stepped in to assess the challenges, validate the solution, and guide the organisation through a successful rollout.
Working closely with ZSL and their FM partner, we transformed uncertainty into a clear delivery roadmap and helped establish a modern facilities management platform capable of supporting future growth.
Change Management, Implementation Support
Project overview
New CAFM Platform Successfully Delivered
Through structured discovery, proof-of-concept configurations, and hands-on project leadership, Poplar demonstrated that the new CAFM solution could not only meet ZSL's requirements but exceed them, unlocking improved visibility, work order management, reporting, and operational decision-making.
// Discovery & Requirements Validation
We conducted a detailed review of ZSL's operational requirements and the challenges being experienced with the new CAFM platform. Through workshops and stakeholder engagement, we identified pain points, prioritised requirements, and established a clear roadmap for delivery.
// Proof of Concept & System Assessment
Confidence in the platform had reduced to the point where alternative CAFM solutions were being considered. Poplar assessed the implementation and demonstrated that the solution was capable of meeting and exceeding operational requirements, providing reassurance to stakeholders and avoiding a costly change of direction.
// Project Leadership & Rollout
Acting as both project manager and an extension of the client team, we supported implementation planning, stakeholder communication, rollout activities, and progress reporting. Our collaborative approach ensured all parties remained aligned throughout delivery.
The Results
Improved Operational Visibility:
The new CAFM platform provided real-time visibility of priority maintenance activities through live dashboards, enabling facilities teams to dynamically reallocate resources and respond more effectively to urgent issues and service level commitments.
Smarter Work Order Management
By introducing clear categorisation of reactive, planned, and logistics work, ZSL gained a more structured approach to job management. Users benefited from a simpler experience when raising requests, whilst operational teams gained better control over workload allocation and performance monitoring.
Key Outcomes
- Streamlined creation, assignment and tracking of maintenance work orders.
- More effective resource allocation and utilisation.
- Improved reporting and operational insight.
- Increased stakeholder confidence in the CAFM platform.
Proven results, view case studies
See how we’ve helped organisations overcome challenges, improve systems, and deliver measurable outcomes through practical, hands-on support.
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Zoological Society of London:
From CAFM Uncertainty to Successful Rollout
Helping ZSL modernise Facilities Operations. Poplar PM led a complex CAFM migration from discovery to rollout, creating a more centralised system with better visibility and day-to-day decision-making.
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